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FAQs

You have questions? We have the answers to our most FAQs.

Table of Contents
  1. What areas do you service?
  2. What safety protocols have you implemented for COVID-19?
  3. How far ahead do I need to book my event?
  4. How much does hiring a private chef cost? Where can I view pricing?
  5. Can I hire a private chef for dinner for two?
  6. Help! I'm having a last-minute event, can you help?
  7. I have guests coming that have food allergies or dietary restrictions. How do I meet their needs and still ensure that the food is great for everyone?
  8. Can you cook for us at our vacation rental / AirBnB?
  9. Does AWG Private Chefs cater corporate events?
  10. Do you have chefs that will travel with us on vacation?
  11. Does AWG Private Chefs provide alcoholic beverages?
  12. What if I want to change my menu or services?
  13. Do you do casual or more relaxed events as well as formal ones?
  14. What size events can you do?
  15. Can you provide china, silverware, glassware, tables & chairs, or other party rentals?
  16. I'd really like to enjoy a specific item on our menu, can you prepare this for us?
  17. Where do you source your ingredients?
  18. What if I don't have ….?
  19. Do you have any sample menus?
  20. Do you offer Certified Kosher or Orthodox Kosher menus?
  21. Can I purchase any ingredients and have the chef prepare them?
  22. What happens if I need to cancel?
  23. What other services do you offer?
  24. What licenses & insurance do you carry?
  25. Do you have a minimum booking amount?
  26. How far in advance should I book for a major holiday?
  27. When will my chef arrive?
  28. Do you clean up & do the dishes?
  29. What if I want to extend my event past my contract end time?
  30. Some of my guests canceled last minute, can I get a refund?
  31. What payments do you accept?
  32. Are gratuities included in my contract?
  33. How much should I tip?
  34. Can I tip in cash?
  35. Do you offer gift certificates?
  36. Will you cater a meal at our office?
  37. We're planning a corporate off-site or retreat, do you have chefs that can cook for us daily?
  38. What will the chef use in my kitchen?
  39. Do you provide private aviation catering?
  40. How do I login to view my contract, event-related emails, or make a payment?
  41. Does AWG Private Chefs cater weddings?
  • What areas do you service?

    AWG Private Chefs has gone global! We are proud to provide single-day or multi-day event services in the Greater San Francisco Bay Area, as well in Napa Valley and Sonoma Wine Country, 24 hours per day, 7 days per week.

    In addition, we offer multi-day traveling chef & destination vacation chef services in over 35 countries around the world..

    From time to time, we will operate seasonal domiciles in other countries, based on client demand.

  • What safety protocols have you implemented for COVID-19?

    In addition to federally recognized training and certification, AWG Private Chefs has enacted additional health & safety protocols for COVID-19 that meet or exceed state standards. You can view our entire COVID-19 compliance policies & procedures by visiting our COVID-19 page for up-to-date information. Should you have any additional questions, please contact our concierge hotline at 925 372 3202 for assistance.

  • How far ahead do I need to book my event?

    We always suggest planning as far in advance as possible. Due to the highly custom-tailored nature of our services, and to offer only the highest level of superior customer service, your service team personnel will only be assigned to your booking for the entire day of service.

    Should you wish additional time to dine between courses, or perhaps the guest of honor is running late, that you never feel rushed or worried that your service team needs to leave your job to get to their next assignment.
     
    If you have a last-minute need (for bookings happening within the next 14 days), please contact our concierge services team directly at 1-925-372-3202 for expedited assistance and availability verification.

  • How much does hiring a private chef cost? Where can I view pricing?

    The total cost of your booking will depend on many factors, such as the specific menu you select, service style, staffing needs, number of hours on-site, rentals, your geographic location, setup & breakdown times, and a bunch of other details we will handle for you! 

    No two events are ever the same, and AWG Private Chefs prides itself on offering 100% full customizability with every single event we do! We are happy to provide you with a no-obligation fully transparent proposal in writing for any type of booking. There are no unexplained or hidden "service fees" with us. We provide full transparency on our pricing proposals.
     
    Just share with us your vision of your event, and leave the rest to us!

  • Can I hire a private chef for dinner for two?

    Due to our minimum booking contract value, most of our clients find that it's much more cost-effective to have a minimum of at least 4 to 6 or more guests for their bookings.

  • Help! I'm having a last-minute event, can you help?

    Quite possibly! Please call our concierge services line right away at 1-925-372-3202 and inform our event concierge of your needs and we will do our best to make it happen for you!

  • I have guests coming that have food allergies or dietary restrictions. How do I meet their needs and still ensure that the food is great for everyone?

    In today's world, this is not anything uncommon. Being a great host that considers the needs of all of their guests is vitally important to a successful event. Our Certified Master Chefs will work with you during your menu design phase to prepare a fully custom-tailored menu where all guests can feel included, and their dietary needs are met without awkward feelings. Simply provide us with as much detail about you & your guests' dietary needs during your menu design phase to ensure that all of these details are addressed and incorporated into your menus easily.

  • Can you cook for us at our vacation rental / AirBnB?

    Absolutely! Our vacation rental & traveling chefs can easily accommodate you & your guests at most any vacation rentals, VRBOs, Vacasa, or Airbnb rentals. Simply email us a link to your vacation rental or AirBnB prior to signing your contract documents. Some vacation rental owners require certificates of insurance to be issued to them prior to permitting our service team on-site. Rest assured that AWG Private Chefs is fully licensed & insured and will work directly with your vacation rental owner to handle all of that paperwork for you, stress-free!

    Certificates of insurance are available upon request for a nominal fee.

  • Does AWG Private Chefs cater corporate events?

    Absolutely! Our corporate events planning team can handle all the details of your corporate event to ensure every detail is handled for you. From casual dinners & offsite meetings to full-scale sales launch parties & C-Level executive dining galas, we've got you covered. For further details visit our Corporate Event Catering page for further details

  • Do you have chefs that will travel with us on vacation?

    We certainly do. Our chefs, service staff, mixologists, and sommeliers can certainly travel with you to alternate locations. Alternatively, we can arrive ahead of you, and meet you at your desired destination with food and drinks ready to serve upon your arrival. Travel arrangements are handled by our in-house travel team and all travel-related expenses are directly reimbursed to AWG Private Chefs with no additional markup.

  • Does AWG Private Chefs provide alcoholic beverages?

    No. AWG Private Chefs does not sell, furnish, or deliver any alcoholic beverages. However, we are more than happy to provide you with a shopping list with suggested quantities for you to purchase and have on hand prior to our arrival at the event, for our service staff to serve under your direction.

  • What if I want to change my menu or services?

    No problem! Once you've secured your event with a non-refundable date reservation payment & contract, you will have the freedom to adjust your menu and services as desired, up until 10 (ten) business days prior to your event. Simply contact your event concierge to inform us of any changes as early as possible.

  • Do you do casual or more relaxed events as well as formal ones?

    Absolutely! AWG Private Chefs can certainly provide casual-style events, from taco parties, backyard BBQs, to poolside cocktail parties. No event is too casual for us! Simply let us know your desires, and let us turn them into a reality for you with our signature "Easy, Effortless Entertaining" service!

  • What size events can you do?

    AWG Private Chefs does provide services for events of almost any size. Our core strength and focus are on events of 50 people or so. For very small events, minimum booking fees apply. Ask your concierge team member for more details.

  • Can you provide china, silverware, glassware, tables & chairs, or other party rentals?

    Yes we can! AWG Private Chefs carries a full line of event & party rentals for any type of event. Including items such as glassware, barware, china, flatware, linens, floral arrangements, buffet décor, tables, chairs, tents, bars, cooking equipment, and more. In addition to our own inventory, we've partnered with several event rental companies to ensure that every detail is handled for you. Additional fees, delivery charges & staffing may be needed. Please contact your event concierge for a detailed quote on these items & services.

  • I'd really like to enjoy a specific item on our menu, can you prepare this for us?

    Absolutely! AWG Private Chefs proudly has two Certified Master Chefs at the helm of our culinary department. This prestigious title is held by less than 200 chefs worldwide, our chef's exclusive level of education on global cuisine, allows us to prepare virtually any style of cuisine or menu item that you wish! Simply let us know what your desires are.

  • Where do you source your ingredients?

    AWG Private Chefs proudly sources our ingredients as micro-locally as possible. Our unwavering commitment to using only the finest quality, locally sourced, organic, sustainable, GMO-free, fair trade, and fair wage ingredients has earned us worldwide recognition in our industry.

  • What if I don't have ….?

    Not a problem. AWG Private Chefs offers a full range of tabletop rentals, linens, and decor for any size event! From glassware, china, flatware, serving platters, buffet decor & more! Simply ask our event concierge for details & pricing.

  • Do you have any sample menus?

    Unlike a traditional caterer, in which you are required to pick from a limited static set of menus, and that's what you are stuck with, we pride ourselves on only offering 100% custom-tailored menus.
     
    Meaning that no two menus or items we prepare will ever be the same for any two clients. Thereby, giving you total granular control over what ingredients go into your menu! We are happy to accommodate any dietary restrictions, food allergies, or style of cuisine to ensure your 100% satisfaction! That's the AWG Private Chefs difference!

  • Do you offer Certified Kosher or Orthodox Kosher menus?

    We are happy to discuss what kosher options we can create for you. If you do require rabbinical supervision in the preparation of your menu, the expense of the rabbi of your choice would be paid by you. AWG Private Chefs does not include the cost of rabbinical supervision in our contracts.

  • Can I purchase any ingredients and have the chef prepare them?

    Due to strict public health code regulations, and foodborne illness potential, all ingredients must be purchased by AWG Private Chefs and kept in our supervised control until they are served. Not only does this ensure proper food safety, but also better quality and freshness of your dining experience. We apologize, but there can be absolutely no exceptions to this policy under any circumstance.

  • What happens if I need to cancel?

    Please refer to the cancellation policy of your contract for details on cancellation fees and rescheduling options.

  • What other services do you offer?

    AWG Private Chefs is a full-service private dining, event concierge, and private event planning company. We are happy to arrange for corporate & private event planning, floral design, day of event coordination, venue rental coordination, chauffer & limousine services, airport meet & greet, bartending & mixology, certified sommelier service, valet parking, private security, private butler & nanny services, and many more. Ask your event concierge for details.

  • What licenses & insurance do you carry?

    Every member of AWG Private Chefs staff has the necessary food handlers, ServSafe, Professional Food Manager, NEHA, or ANSI food safety certifications to comply with California and/or federal food safety standards. We also carry professional general liability insurance and full worker's compensation insurance as required by local, state, and US federal law.

    Should you require a certificate of insurance for your venue, or proof of insurance for your event, kindly contact your event concierge a minimum of 14 business days prior to your event to request these certificates. There is a $100 service charge for the issuance of a certificate of insurance.

    Please note that AWG Private Chefs does not offer host liquor liability or any other type of general liability event policies that extend coverage to our clients. Clients are highly encouraged to contact their homeowners or a licensed commercial insurance brokerage for assistance with obtaining an appropriate special event insurance policy and proper denomination of coverage.

  • Do you have a minimum booking amount?

    Yes, we have a minimum total event charge of $1295. This is inclusive of all ingredients & labor but exclusive of sales tax, travel/mileage charges, rentals, or gratuities. Higher minimums may occur during peak spring & summer vacation seasons, holidays, etc.

  • How far in advance should I book for a major holiday?

    In general, we tend to book up full 4-12 months in advance of major holidays such as Valentine's Day, Christmas, Mother's Day, Father's Day, Thanksgiving, and New Year's Eve and Day. However please do check with our concierge team for the most up-to-date availability.

  • When will my chef arrive?

    We generally will arrive 90-180 minutes prior to your desired event start time. This prep time allows your service team to begin the preparation of your menu, set tables & decor, and familiarize themselves with your event location.

  • Do you clean up & do the dishes?

    Absolutely! This is a complimentary part of our service. We will leave your kitchen surfaces clean & sanitized, dishes & flatware rinsed & loaded into your dishwasher. Items requiring handwashing may result in an extra charge.

    Note: Due to potential liability, are not permitted to wash stemware or crystal. These items will only be rinsed with clear water and set aside.

  • What if I want to extend my event past my contract end time?

    As soon as you know you wish to extend your event past your contract end time, simply let your service team lead know. Additional overtime billing rates will apply and will be due and payable prior to our staff leaving your location. We are unable to offer deferred or next-day billing of these charges.

  • Some of my guests canceled last minute, can I get a refund?

    All headcount changes must be provided to AWG Private Chefs no later than 5 pm 10 (ten) calendar days prior to your event. While we cannot offer a refund for last-minute headcount decreases, your chef will prepare the menu as contracted. We will be happy to leave any excess portions not served to a guest, in your fridge for you to enjoy later.

  • What payments do you accept?

    AWG Private Chefs accepts payments via ACH Bank Transfer, Visa, Mastercard, Discover, or AMEX.

    Overseas or international clients with payments originating from outside the United States must send wire transfers to be pre-arranged with our accounting department. Please allow up to 10 additional business days for receipt of these funds and funds clearance.

  • Are gratuities included in my contract?

    No. Gratuities are never included in your contract.

    You may choose to add gratuities to your contract during the initial signing phase. If you wish to add gratuities after you've signed your contract, please contact our client concierge hotline at 925 372 3202 for assistance.
     
    If you are a corporate client, and your accounting department requires gratuities to be pre-defined in your contract, kindly contact our event concierge for assistance & modification of your contract documents.

  • How much should I tip?

    Gratuity amounts generally can be offered equal to what you would normally extend in a fine dining establishment where you are served by a team of service staff, based upon your satisfaction with our service, and can be any amount of your choosing.

    The industry average is 18-25% of your total event contract amount before sales tax.

  • Can I tip in cash?

    Yes. Cash gratuities may be handed to your service team at any point during your event. We will equally split any gratuity amount equally among the members of our staff who worked your event on-site.

    You may extend any gratuity amount you wish to any individual of the team whenever you see fit. Kindly let us know your wishes of how you would like the funds disbursed.

  • Do you offer gift certificates?

    Absolutely! AWG Private Chefs offers gift certificates in any dollar amount you wish. Simply contact our concierge to purchase a gift certificate.

  • Will you cater a meal at our office?

    Absolutely, we offer a full range of menus for any time of the day or night you wish! From simple continental breakfasts & buffet lunches to exclusive C-Level private dining experiences, and anything in between! Simply ask our concierge for details!

  • We're planning a corporate off-site or retreat, do you have chefs that can cook for us daily?

    Absolutely! Not only are we partnered with several exclusive corporate off-site venues, we also have a portfolio of luxury estates we work with to hold your corporate off-site at. Our chefs can be available to you & your team 24 hours a day, to prepare & serve any type of food & beverage menu items you desire at any location you wish. For more information, visit our Corporate Offsite Retreat Catering page

  • What will the chef use in my kitchen?

    Depending on the type of event that you are having, we normally will utilize the stove, oven, sink, pots and pans, bowls, plates, etc. If you are lacking any of these items or prefer we not use them, please let us know.

  • Do you provide private aviation catering?

    Yes, we do. We presently provide drop-off aviation catering at most of the airports in the San Francisco Bay Area. Alternately, we do have chefs that can travel with you on your aircraft, and prepare meals for you while onboard. Contact our events concierge for details.

  • How do I login to view my contract, event-related emails, or make a payment?

    Our secure client portal can be accessed by CLICKING HERE.

  • Does AWG Private Chefs cater weddings?

    While we are happy to cater your rehearsal dinner or day after lunch, brunch, or dinner festivities for a smaller group, we do not offer catering services for day-of weddings. These events often have very large headcounts, and we strive to focus exclusively on smaller more intimate events.

© Copyright 2022 AWG Private Chefs. Easy, Effortless Entertaining® is a Registered Trademark/Service Mark of AWG Private Chefs. All Rights Reserved
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